Team Lead Customer Service - Scandinavia für Berlin gesucht
Arbeits- und Stellenangebot im Regiobizz Arbeitsmarkt
Job Kategorie: Groß-/Einzelhandel Vertrieb u. Verkauf
Stellenangebot Basisdaten
- Arbeitsort:
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DE 10115 Berlin
- Umkreis:
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keine Angabe.
- Art der Arbeitsstelle:
-
- Letze Aktualisierung:
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04.07.20252025-07-04
Stellenausschreibung: Team Lead Customer Service - Scandinavia
- Arbeitgeber bzw.
Arbeitsvermittler
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PERGOLUX in Hamburg
- Branche
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Groß-/Einzelhandel
- Kategorie
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Vertrieb u. Verkauf
- Stellenbeschreibung
- Intro PERGOLUX is a rapidly growing e-commerce company in the Home &
Garden sector that designs, manufactures and sells Pergolas. Founded
in Norway, PERGOLUX is constantly looking for growth opportunities and
is already available in more than 14 countries in Europe, Australia,
North America and South America. If you have a passion for outdoor
living products and a desire to work in a dedicated environment with
amazing colleagues - you've come to the right place! We make the dream
possible. Be part of our dream team! Tasks Develop and improve
Customer Success strategies tailored to market needs Monitor and act
on team KPIs to enhance satisfaction, resolution time, and retention
Professional advice and support for our customers via phone, email,
and (video) chat Processing orders, including all payment related
topics, etc Supporting customer for technical product and assembly
questions. Identify trends and proactively adjust customer service
practices Coach and support Associate, Professional, and Senior CSMs
through regular feedback and performance reviews Lead onboarding and
skill development to support team growth Foster a culture of
ownership, empathy, and professionalism Manage escalated customer
cases, ensuring consistent, high-quality outcomes Work
cross-functionally with Sales, Customer Service, and Product to
address root causes Maintain and evolve process documentation and
success playbooks Launch and manage initiatives to reduce churn and
boost satisfaction Run pilot projects and experiment with proactive
customer engagement strategies Track and report on the impact of
initiatives to leadership Requirements Strong leadership and
performance management capabilities Experience in building and scaling
success or escalation teams Proven skills in process design and impact
measurement 6+ years in customer success, support, or similar roles,
including 2+ years in a leadership role Fluent in a Scandinavian
language (C2) and English (B2) Excellent customer orientation,
communication, and teamwork skills Critical thinker with strong
problem-solving abilities and strategic mindset Technically adept and
quick to learn new systems Flexible, resilient, and thrives in a
fast-paced, dynamic environment Skilled in complaint management,
conflict resolution, and CRM tools Benefits A dynamic international
work environment in a rapidly growing company with many growth
opportunities Central office location Hybrid work model (80% on-site |
20% remote) Ergonomic workstations and modern laptops Employee events
(summer party, Christmas party, after-work gatherings) Access to the
Corporate Benefits portal Employee discounts on PERGOLUX products
Motivated and supportive colleagues who help each other Strong focus
on professional development and skill-building Free drinks and snacks
Employee referral program Closing We look forward to receiving your
application and resume! For more exciting insights into the PERGOLUX
culture visit our Linkedin or Instagram page!
www.linkedin.com/company/pergolux www.instagram.com/pergolux_career
Please note that the position will be based in one of our offices in
Berlin, Frankfurt or Oslo.
- Qualifikation
- Arbeitskräfte
- Verdienst:
- n.a.
- Bewerbung an
- PERGOLUX
Am Strandkai 1
De 20457 Hamburg
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