Experience Manager (CRM, Customer Care & Insights) (f/m/d) für Berlin gesucht

Arbeits- und Stellenangebot im Regiobizz Arbeitsmarkt

Job Kategorie: Groß-/Einzelhandel Vertrieb u. Verkauf

Stellenangebot Basisdaten

Arbeitsort:: DE 10965 Berlin
Umkreis:: keine Angabe.
Art der Arbeitsstelle:
Letze Aktualisierung:: 04.03.20262026-03-04

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Stellenausschreibung: Experience Manager (CRM, Customer Care & Insights) (f/m/d)

Arbeitgeber bzw. Arbeitsvermittler: Flybaby GmbH in Hamburg

Branche: Groß-/Einzelhandel

Kategorie: Vertrieb u. Verkauf

Stellenbeschreibung: Berlin | Full-time 40h/week| ️ starting asap Flybaby is a design-driven lifestyle brand from Berlin. We create products and experiences for people who care about aesthetics, everyday comfort, and family life. We’re building a brand and community that feels warm, modern, and real – especially for parents and those close to family topics. Aufgaben Key Responsibilities CRM & Lifecycle Marketing Build, optimise, and maintain automated flows in Klaviyo (welcome, post-purchase education, product guidance, win-back, cross-sell, launches). Plan and execute newsletters and campaign sends aligned with the marketing calendar. Segment audiences and personalise messaging based on behaviour and lifecycle stage. Own testing and optimisation across flows and campaigns (A/B tests, timing, formats, deliverability basics). Collaborate with design/creative to ensure brand consistency and strong storytelling. Copywriting & Brand Voice Write clear, warm, high-performing copy aligned with Flybaby’s tone (German and English depending on profile). Translate product features into emotionally resonant, helpful messaging for parents. Ensure consistency across CRM, customer communication, and key touchpoints. Customer Care (Gorgias) Handle customer inquiries in Gorgias with a warm, solution-oriented tone and high writing quality. Ensure fast, reliable communication and a great customer experience from first message to resolution. Improve workflows and efficiency in Gorgias (macros, tags, automations, routing, templates). Identify recurring questions and reduce them through better templates, FAQs/help content, and clearer website/email messaging. Customer Insights → Product Feedback Loop Spot patterns in customer questions and feedback (fit, comfort, instructions, expectations, product education, website clarity). Share structured insights with the Product team and propose improvements. Help close the loop by tracking whether changes reduce repetitive questions and improve CX. Data Analysis & Reporting Monitor and analyse CRM performance metrics (open rate, CTR, conversion, revenue attribution, A/B tests). Report insights and recommend optimisation opportunities. Support ongoing development of CRM strategy based on customer behaviour. Qualifikation Requirements Proven experience with Klaviyo (must-have). Strong understanding of CRM strategy, automation, and lifecycle marketing. Excellent copywriting skills with the ability to write in a warm, friendly, parent-focused tone. Ability to think both creatively and analytically. Comfortable with technical setup, email testing, segmentation, and integrations. Experience in D2C ecommerce, ideally in lifestyle, parenting, or consumer products. Attention to detail, strong organisational skills, and reliable communication. Nice-to-Have Experience with Shopify and customer service tools (Gorgias). German + English working proficiency. Basic design/Canva skills. Experience improving self-service content (FAQs, help pages) Benefits What We Offer A high-ownership role shaping Flybaby’s customer communication and experience. Creative freedom and a brand that values quality, tone, and design. Small team, fast decisions, real impact. Flexible hybrid/remote setup. Pls. send your CV and a short paragraph about yourself! We are loking forward to meeting you soon !

Qualifikation: Arbeitskräfte

Verdienst:: n.a.

Bewerbung an: Flybaby GmbH
Am Strandkai 1
De 20457 Hamburg

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