Customer Success Manager für Hamburg gesucht

Arbeits- und Stellenangebot im Regiobizz Arbeitsmarkt

Job Kategorie: Telekommunikation (Software, Hardware und Dienstleistungen) Informationstechnologie (IT)

Stellenangebot Basisdaten

Arbeitsort:: DE 20095 Hamburg
Umkreis:: keine Angabe.
Art der Arbeitsstelle:
Letze Aktualisierung:: 15.05.20252025-05-15

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Stellenausschreibung: Customer Success Manager

Arbeitgeber bzw. Arbeitsvermittler: Sonia Solutions in Hamburg

Branche: Telekommunikation (Software, Hardware und Dienstleistungen)

Kategorie: Informationstechnologie (IT)

Stellenbeschreibung: Einleitung With Sonia, doctors are successful doctors. We create and deploy AI enhanced solutions that make doctors’ lives easier, patients’ care better, and healthcare systems more efficient. If you’re an intrinsically motivated self-starter who values impactful work, join us in revolutionizing healthcare . Aufgaben As a Customer Success Manager at Sonia, you will play a key role in ensuring customer satisfaction and building lasting partnerships with healthcare professionals. Your responsibilities will include: Design, implement, and scale CS processes from scratch — from onboarding flows to lifecycle management Define and track key success metrics (activation, retention, churn, expansion) and own their development Build strong, trust-based relationships with our customers — mainly medical practices (both SME and enterprise) Deliver onboarding, training, and proactive account support to maximize product usage and satisfaction Proactively identify and execute upsell/cross-sell opportunities Gather structured feedback from customers to help shape our product roadmap and CS strategy Collaborate closely with Sales, Marketing, Product, and Medical Advisors to create seamless and impactful customer experiences Qualifikation We’re looking for a customer-focused professional who thrives in a fast-paced, dynamic environment. The ideal candidate will possess: Required Qualifications: Proven experience in customer success or medical roles, with a strong understanding of the healthcare industry and its processes. Fluency in German (C2 or native) and proficiency in English; both written and verbal. Excellent communication skills and the ability to build relationships with diverse stakeholders. Ability to work independently, prioritize tasks effectively, and manage multiple responsibilities. Proficiency with CRM software, Stripe and customer success tools. Nice-to-Have Qualifications: Expertise in the medical landscape (specialized knowledge, e.g., dental, is highly valued). Prior experience in SaaS or HealthTech customer success roles. Familiarity with healthcare IT systems and workflows. A Bachelor’s degree in Business Administration, Medicine, or a related field. Residency near our offices for occasional in-person meetings. Benefits Attractive compensation aligned with your skills. Dynamic workspace in Hamburg and Luxembourg. Flexible work arrangements. Professional development allowance. Noch ein paar Worte zum Schluss If you enjoy building meaningful relationships, driving customer satisfaction, and contributing to the transformation of healthcare, we’d love to hear from you ! If your application resonates with us, we’ll reach out to schedule an initial online interview.

Qualifikation: Arbeitskräfte

Verdienst:: n.a.

Bewerbung an: Sonia Solutions
Am Strandkai 1
De 20457 Hamburg

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