Customer Lifecycle & Investment Experience Lead für Zürich gesucht

Arbeits- und Stellenangebot im Regiobizz Arbeitsmarkt

Job Kategorie: Konsumgüter/Kosmetik Produktion/Produktionsplanung

Stellenangebot Basisdaten

Arbeitsort:: CH 8001 Zürich
Umkreis:: keine Angabe.
Art der Arbeitsstelle:
Letze Aktualisierung:: 07.02.20262026-02-07

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Stellenausschreibung: Customer Lifecycle & Investment Experience Lead

Arbeitgeber bzw. Arbeitsvermittler: Splint Invest in Hamburg

Branche: Konsumgüter/Kosmetik

Kategorie: Produktion/Produktionsplanung

Stellenbeschreibung: About Splint Invest Splint Invest gives investors access to professionally managed alternative assets — from art and collectibles to wine and other tangible investments. Our investors are deliberate, long-term oriented, and selective. They don’t invest every day — but when they do, they expect clarity, relevance, and strong conviction. The problem this role solves Splint Invest already has strong demand and a base of engaged investors. What’s missing is a clear owner for bringing users back into the app at the right moments — when it actually makes sense for them to engage and invest. This role exists to improve when, why, and how investors return to the app — and to turn that engagement into meaningful GMV over time. For context, by GMV we mean the volume of assets (art, collectibles, etc) sold via the app. You may also think of it as new AUM if you’re familiar with the financial services space. Your mission Increase DAU and incremental GMV by making Splint more worth opening and by reconnecting inactive and semi-active users to relevant asset releases. You’ll achieve this through better lifecycle timing, clearer investment decision support, and closer alignment between releases, portfolio updates, and communication. Tasks What you’ll own You own the lifecycle layer of asset releases and reactivation , end to end. This role is intentionally broad. Depending on your strengths, you may lean more into some areas than others — but you’ll own the outcome end-to-end. Concretely, this includes: Lifecycle & reactivation Defining and maintaining inactive and semi-active user cohorts Bring inactive or less-active investors back into the app Decide when to communicate — and when not to Improve DAU and GMV without over-relying on constant monetary incentives (you’ll have the freedom to use them tactically instead) Investment experience & communication Shape how investment opportunities are presented in communications (email, in-app pushes, etc) Collaborate with the asset team to understand the investment thesis behind an asset and surface this information to users in a digestible way Ensure investors understand why an opportunity matters and why now Collaborate with the asset team to understand changes in valuation, market news, and asset comparables, and help users understand how their portfolio is evolving Position Splint Invest as a trusted asset manager and alternative investment platform by highlighting exits, returns, track record, our experts, and our process. Release timing & demand planning Coordinate with product and asset teams on release sequencing in order to ensure demand and supply are optimally aligned Leverage portfolio events (valuations, exits, milestones) as engagement triggers Schedule and optimize release announcement emails and reminders Experimentation & learning Run structured experiments across messaging, timing, segmentation, incentives, channel mix (email, push, in-app, paid retargeting, compliant alternatives), and presentation Measure impact on DAU, reactivation, and GMV — not just opens or clicks Turn learnings into repeatable playbooks What success looks like More stable and predictable DAU Higher GMV per active user Better reactivation of previously active investors Fewer but more effective communications Opt-outs and complaints remain controlled despite increased experimentation Clear insight into why users open the app and invest – or why not Requirements We expect strong candidates to come from different backgrounds. You might be: A lifecycle / CRM strategist who wants to move beyond tooling and into real business impact A growth or product-adjacent marketer who thinks in experiments and loves understanding user behaviour An investment-savvy content or communications lead who enjoys translating complex investment theses into digestible and actionable insights A generalist with strong judgement who likes owning messy but high-leverage problems What matters most is how you think and how you’ll run experiments to improve the levers you will find in order to bring users back to the app consistently — not which box you come from. This role is not for: A pure email or CRM operator A performance marketer who only optimizes CAC or ROAS Someone who needs perfect attribution to start testing Someone uncomfortable with revenue accountability What you’ll need: Experience working on lifecycle, retention, growth, or product engagement Strong analytical thinking and comfort with experimentation Ability to collaborate with product, asset, and marketing teams Good judgement about relevance, timing, and user intent Comfort owning outcomes, not just execution Benefits Why Splint Invest Work at one of Switzerland’s Top 100 Startups, recognized for innovation in fintech. Enjoy deep autonomy – you'll have ownership of your topic Fast-track your learning: you'll be part of the marketing team but you’ll also collaborate closely with investment analysts, product, and leadership. We value clear thinking, ownership, and good judgment over process and optics. If you have a strong case, you’ll be trusted to act. You’ll be part of a small, ambitious team building a category-defining investment platform, where your work has visible impact and compounds quickly. If you’re motivated by ownership, enjoy experimentation, and are looking to build systems that have a real impact, we’d love to hear from you.

Qualifikation: Arbeitskräfte

Verdienst:: n.a.

Bewerbung an: Splint Invest
Am Strandkai 1
De 20457 Hamburg

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