Account Manager (f/m/d) für Berlin gesucht

Arbeits- und Stellenangebot im Regiobizz Arbeitsmarkt

Job Kategorie: IT/IT-Dienstleistung Informationstechnologie (IT)

Stellenangebot Basisdaten

Arbeitsort:: DE 10119 Berlin
Umkreis:: keine Angabe.
Art der Arbeitsstelle:
Letze Aktualisierung:: 18.03.20262026-03-18

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Stellenausschreibung: Account Manager (f/m/d)

Arbeitgeber bzw. Arbeitsvermittler: Alpas in Hamburg

Branche: IT/IT-Dienstleistung

Kategorie: Informationstechnologie (IT)

Stellenbeschreibung: As an Account Manager at Alpas you will be the primary driver of value for your accounts: managing relationships, ensuring excellent customer support, and helping customers achieve measurable outcomes that drive retention and growth. Tasks Own a portfolio of mid-market B2B customers to drive adoption, retention and expansion Build trusted relationships with key stakeholders (executive sponsors and operational users) Run scalable onboarding programs that shorten Time-to-Value and accelerate product adoption Create and execute standardized Success Plans tied to customer goals and measurable KPIs (e.g., adoption, usage, renewal) Use product and usage data to identify churn risk and upsell/cross-sell opportunities - translate insights into clear, actionable plans Monitor customer health (usage, engagement, support trends) and proactively mitigate risks Communicate customer needs and product feedback to Product Management - act as the Voice of the Customer Improve Account Management playbooks and processes to enable consistent, scalable outcomes across the team Requirements 3+ years of Account Management in a B2B SaaS environment with proven results in retention and expansion Track record of managing multiple mid-market accounts and delivering measurable outcomes Strong stakeholder management and project management skills - able to influence at executive and operational levels Comfortable working with CRM, customer-success and analytics tools (experience translating data into action) Native-level German and fluent English Nice to have: experience in procurement, supply-chain management or procurement tech startups Affinity for tech and data-driven decision making Benefits Working in a fast-paced environment with challenging tasks (zero-boredom-guarantee) High ownership and responsibility to manage your own projects Rapid development with a steep learning curve Awesome team events and an inclusive company culture with a diverse team A hybrid work environment and a nice office in Berlin, Prenzlauer Berg WHAT WE VALUE Honest, fast, and open collaboration as well as strong communication skills Resourceful self-starters who hold themselves to high standards, have attention to detail, are intrinsically motivated & eager to learn on a daily basis Proactive hands-on working style with passion for customer-facing tasks Team members who are excited about our mission & tech If you’re thrilled to have a business impact and like the startup spirit, we’d love to talk to you!

Qualifikation: Arbeitskräfte

Verdienst:: n.a.

Bewerbung an: Alpas
Am Strandkai 1
De 20457 Hamburg

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